Return Policy
At Directdealz.lk, your satisfaction is our priority. We strive to deliver high-quality products, and we stand behind the items we sell. Our return policy is designed to ensure your confidence in shopping with us.
Accepted Returns: We accept returns for products with manufacturing defects. If you receive an item with a defect, please contact our customer support within 2 days of the delivery date.
Process: To initiate a return, please provide proof of purchase and a detailed description of the defect. Our team will assess your request and guide you through the return process.
Non-returnable Items: We do not accept returns for products damaged due to misuse, normal wear and tear, or products without their original packaging.
Your satisfaction is important to us. For any concerns or assistance regarding returns, please contact our customer support team at 077 777 8420. We are here to make your shopping experience with Directdealz.lk as smooth as possible.
Refund Policy
At Directdealz.lk, our primary goal is your satisfaction, and we usually offer exchanges to ensure that you receive high-quality products. However, we recognize that unique circumstances may necessitate a refund. Please note that as a general practice, we do not offer refunds. We are committed to addressing any concerns through exchanges, replacements, or resolving issues to your satisfaction.
Exceptions to our no-refund policy may include situations such as double billing or overcharging. If you believe you qualify for a refund, please contact our customer support within 7 days from the purchase or delivery date. Provide proof of purchase and a detailed explanation of the issue. Refund requests will be carefully reviewed, and if approved, we will process the refund promptly. Our aim is to ensure a seamless shopping experience, and this policy is in place to address exceptional cases. We appreciate your understanding.