– We Deliver Same Day in Colombo Area –
💵 Island wide Cash on Delivery!🚚
Questions & Answers
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Shopping Information
How can I shop on DirectDealz.lk?
Shopping on DirectDealz.lk is easy and user-friendly. Simply browse through our wide range of products using the category menu or search bar. Once you find a product you like, click “Add to Cart.” When you're ready, go to your cart, review your items, and proceed to checkout.
Fill in your shipping information, choose your preferred payment method, and confirm your order. You’ll receive an order confirmation via email or SMS along with a tracking number after dispatch.
What payment options are available for online shopping?
We offer a variety of secure payment methods to suit your needs. You can pay using Visa or MasterCard credit/debit cards, bank transfers, and even cash on delivery (COD) for selected areas.
Our payment gateways are PCI-DSS compliant and SSL secured to ensure that your personal and banking information is safe. We continuously work to add more payment flexibility to enhance your shopping experience. If you face any issue, our support team is always ready to assist you.
Can I trust the product quality on DirectDealz.lk?
Yes, all products listed on DirectDealz.lk are 100% genuine, brand new, and sourced from authorized dealers or reputable suppliers. We do not sell refurbished or fake products.
Our team carefully verifies the quality and condition of every item before listing it online or dispatching it for delivery. Plus, many of our products come with a manufacturer warranty. We’re also proud of our 800+ positive Google reviews, which reflect the trust and satisfaction of our growing customer base.
What should I do if I receive a damaged or wrong product?
If you receive a damaged, defective, or incorrect item, please contact our customer support within 24 hours of delivery. Share your order ID, a description of the issue, and photos of the item. We will arrange a return or replacement process as soon as possible.
We aim to resolve all complaints quickly to ensure your satisfaction. Customer happiness is our top priority, and we stand by our promise to provide a secure and worry-free shopping experience.
How long does it take for my order to arrive?
We offer fast and reliable delivery across Sri Lanka. Once your order is confirmed, we typically process it within 24 hours. Delivery time varies based on your location – usually between 1 to 5 working days. You’ll receive a tracking link via email or SMS, so you can monitor your order’s status in real time.
If there are any unexpected delays, our support team will keep you informed and work with the courier partner to resolve it promptly.
Do you restock out-of-stock products?
Yes, we do restock many of our popular and high-demand items regularly. If a product you want is currently out of stock, simply enter your email address and join the waitlist on the product page and enter your email address. You’ll automatically get an update once the item becomes available again. Alternatively, you can contact our customer service team to check if there is an expected restocking date. We always try to meet our customers' needs by keeping inventory updated.
Payment Information
How long does it take to receive my order?
Our standard delivery timeframe is 1–3 working days for Colombo and suburbs, and 2–5 working days for outstation areas. We always strive to dispatch your items as soon as possible. You’ll receive a tracking number once your order is shipped for real-time updates.
Do you offer same-day delivery?
Same-day delivery is available for selected products and locations within Colombo city limits. Please contact our customer support before placing your order to confirm eligibility. Additional charges may apply. We are working on expanding our express delivery options to more areas in the near future.
What should I do if my order is delayed?
We aim to deliver on time, but sometimes delays can occur due to weather, courier issues, or high demand. If your delivery is delayed beyond the estimated timeframe, please reach out to our customer service team with your order number for a prompt update or resolution.
Do you offer same-day delivery?
Same-day delivery is available for selected products and locations within Colombo city limits. Please contact our customer support before placing your order to confirm eligibility. Additional charges may apply. We are working on expanding our express delivery options to more areas in the near future.
What are the delivery charges?
We offer islandwide delivery across Sri Lanka. Delivery charges vary depending on the location and the size or weight of your order. During checkout, the exact delivery fee will be calculated. To keep our delivery process fair and transparent, we have a clear pricing structure. For customers in most regions of Sri Lanka, there is a flat delivery charge of 400 LKR, excluding Colombo. However, for those in the Colombo area, the delivery charge varies based on distance, ranging from 0 to 400 LKR.
What should I do if my order is delayed?
We aim to deliver on time, but sometimes delays can occur due to weather, courier issues, or high demand. If your delivery is delayed beyond the estimated timeframe, please reach out to our customer service team with your order number for a prompt update or resolution.